Refund & Return Policy
At Shirt Source, we take pride in delivering high-quality custom t-shirts made just for you. Your satisfaction is important to us, and we’re here to make things right if something doesn’t meet your expectations.
Returns
Since our products are custom-made to order, we do not accept returns for change of mind, incorrect sizes, or personalized design errors provided by the customer. However, if you receive a product that is defective, damaged, or significantly different from what you ordered, we’re happy to help.
To request a return or replacement for a defective or incorrect item, please:
Contact us at [Your Business Email] within 7 days of receiving your order.
Include your order number, a brief description of the issue, and clear photos of the product.
Our team will review your request and respond within 1–2 business days.
Refunds
Refunds are only applicable in the following cases:
The item is damaged or defective upon arrival.
You received the wrong product or design.
Your order was lost in transit (confirmed by the shipping provider).
Once your refund request is approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or provider.
Exchanges
We currently do not offer exchanges due to the custom nature of our products. Please double-check your size and design choices before placing your order.
Non-Returnable Items
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Custom-designed or personalized products
Items returned without prior approval
Orders placed with incorrect sizing or spelling (if the error was not on our end)